WELCOME BY IVORY AND STITCH
WHICH COURIER WILL DELIVER MY ORDER?
GLS is the reliable courier delivering your package. With their extensive network and efficient service, they ensure that your order reaches you safely and on time.
WILL I RECEIVE A TRACK & TRACE?
After shipment, customers receive an email with a track & trace code, which allows them to track their package and see the expected delivery time.
HOW LONG DOES DELIVERY TAKE?
Our handcrafted terry sets are carefully made and hand-finished in the Netherlands, so please allow 3–6 working days for dispatch. Accessories may ship separately. Once your order has been shipped, you will receive a Track & Trace confirmation to follow your package in real time.
WHAT ARE THE SHIPPING COSTS?
Free shipping for orders over €100: Customers who order products over €100 benefit from free shipping within the Netherlands. Orders under €100 will be charged shipping costs of €6.95.
SOMETHING WENT WRONG WITH THE ITEMS I RECEIVED.
If something went wrong with the items you received, it is important to contact Ivory&Stitch customer service as soon as possible at info@ivoryandstitch.com or via Ivory&Stitch contact page. They can help you further and provide an appropriate solution to the problem. It is best to take immediate action so that the problem can be resolved quickly and you are satisfied with your purchase from Ivory&Stitch.